退款政策

 

1. Overview

At Metabio Technology Limited, we strive to ensure the quality and accuracy of our products. While we do not offer refunds or accept returns for restocking, we do provide support for exchanges and replacements under certain conditions as outlined below.

2. Return Eligibility for Exchange

Time Frame: You have 30 days from the date of delivery to request an exchange for an item.

Condition: Items must be in their original unused condition, including all original packaging, labels, and accessories.

Exceptions: The following items cannot be exchanged:

• • Opened or used products
  • Customized or personalized items
  • Any item marked as non-exchangeable
  • Products sold as part of a clearance or final sale

3. Exchange Process

Step 1: Contact our customer service team at general@metabio.group or (852) 6826 1613 to initiate an exchange. Please provide your order number, the items you wish to exchange, and the reason for the exchange.

Step 2: Once your exchange request is approved, you will receive detailed instructions and, if applicable, a shipping label via email.

Step 3: Pack the items securely and include any forms provided by our customer service team. Attach the provided shipping label to the package.

Step 4: Drop off the package at the designated shipping carrier’s location.

4. Handling Defective or Incorrect Items

If you receive a defective item or if the contents of your order are incorrect, please contact our customer service team immediately. We are committed to providing a replacement for defective or incorrect items at no additional cost to you.

5. Non-Returnable Items

Please note that we do not accept returns or exchanges for:

• • Opened or used products
  • Customized or personalized items
  • Products marked as non-returnable or sold on clearance

6. Contact Information

For questions related to exchanges, defective items, or other order-related inquiries, please contact our customer support at:

• • Email: general@metabio.group
  • Phone: (852) 6826 1913

Conclusion

We value your business and aim to support your needs through our exchange policy and customer service. If you have any questions or require assistance, please do not hesitate to contact us.

By purchasing from Metabio Technology Limited, you acknowledge and agree to the terms outlined in this Return Policy. Thank you for choosing us for your healthcare needs.